Help & FAQs

Where is my order?

Usually, orders in the UK take around 1-3 days to arrive after it has been dispatched. International orders usually take between 1-2 weeks to arrive however, Royal Mail do state that international orders can take up to 6 weeks to arrive, although this is very rare! 

If you have not received your order within 2 weeks (UK) or 6 weeks (INTERNATIONAL) please email me and I can look into it for you.

What is my tracking number?

For standard UK and International deliveries there are no tracking numbers. You can opt for a tracked service which costs more. Please get in touch if you have any trouble with this. 

Can I send an order to an address different to the billing address?

Absolutely! There should be an option at checkout where you can opt for another delivery address. If you have any problems then please email me at rosebudcasson@gmail.com and I can sort it out for you.

Can I get an order sent as a gift with no pricing information on it?

Of course you can. Please just get in touch with me and I will sort it out straight away. I can also include personalised messages!